> ## Documentation Index
> Fetch the complete documentation index at: https://doc.extole.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Erasure Requests

> Make data erasure requests and understand what these requests mean at Extole.

## Overview

[//]: # "How does Extole handle data erasure requests?"

You can make erasure requests to Extole either via email to the Support Team at [support@extole.com](mailto:support@extole.com) or via API.

Once a request is made, Extole will irreversibly psuedoanonymize the profile of the individual so that the profile is no longer connected to the individual through the program. If the individual re-engages with the program, a new profile is created, unrelated to the previous profile. Making another erasure request will successfully delete this new profile.

<Warning>
  **Important Note**

  Storage of the original, un-anonymized profile may exist on cold backup systems until the standard backup retention policy deletes the backups.
</Warning>

Below is an example POST to programmatically submit a request for erasure. Note that the processing of the request may take up to 7 days.

```http theme={null}
POST https://api.extole.io/v4/erasures
{
  "email":"EMAIL_TO_ERASE@example.com",
  "note":"Additional context like a tracking id in your own system"
}
```

```http Response theme={null}
Sample Response:
{
  "id": "8620b00dea6d786780a3bb0d9",
  "status": "COMPLETED",
  "note": "Your custom context",
  "created_date": "2019-09-03T20:38:01.755Z"
}
```

[//]: ___